Frequently Asked Questions

1.  Who will take care of my child?
At APNT, Inc., your child will be cared for by highly trained Licensed Practical Nurses (LPNs) and Registered Nurses (RNs) who specialize in pediatric home care. No matter how complex your child’s medical needs may be, our team is fully equipped to provide safe, skilled, and compassionate care you can trust.

2.  Who do I contact if I have a medical question?
Your child’s nurse is always your first point of contact and is trained to answer most medical questions. If additional support is needed, our team of Registered Nurses is available to provide guidance or connect you with the appropriate healthcare provider. We also communicate directly with your child’s physician when needed to ensure seamless, continuous care.

3.  Are you available 24/7?
Yes, we are here for you around the clock. Our phones are answered 24/7 by our on-call team, and we strive to respond to all calls promptly. A qualified nurse is available to assist with urgent concerns, and if needed, additional support is quickly escalated to ensure your issue is resolved as efficiently as possible.

4.  I feel stuck between the hospital and the insurance company — can you help?
Absolutely. We understand how overwhelming the transition from hospital to home can feel, and you don’t have to navigate it alone. Our nurse managers work closely with hospital discharge teams and insurance providers—including Medicaid, MCOs, and private insurance—to coordinate your child’s care.

Our goal is to make the process as smooth and stress-free as possible, while ensuring your child receives all the services and benefits they are entitled to. When you choose APNT, you’re choosing a team that will advocate for you and support your family every step of the way.